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>Call Queue

In short

A online management tool to configure a feature rich system to queue your unanswered calls.

Features


Online Access
An online management tool providing you with complete control and flexibility over your inbound calls.

Instant Updates
Any changes you make to your preferences are invoked immediately.

Your Working Week
Manage your week in order that, you can invoke different behaviour for how your incoming calls are handled, dependent on time and day.

Queue Preferences
Manage maximum queue size and waiting time.

Pre-recorded Messages
Benefit from instant access to a library of pre-recorded audio messages, including on hold music, position prompts and configure apology messages.

Voicemail to Email
If calls cannot be answered, receive your voicemails as emails so that they can be accessed wherever you can receive your email.

Out of Hours
Manage your incoming call behaviour when your business is closed.

Disaster Recovery
Invoke disater recovery with 'One click'.

Live Call Stats
Access live call data online, allowing you to manage your calls more efficiently and identify peak periods and missed calls.

Set Up & Training
We'll help you set up your plan and provide telephone training and documentation to help you maximise the benefits.

Support
Call us on 0800 848 8000 anytime with any enquiries that you might have.



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Call Queue
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If you haven't yet got a number with us, you will just need to choose one before you progress further.
10
per month

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Find Out More
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You will be able to add this product from the basket if you select your number first.
Numbers from
5

per month
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Step by Step

An overview of how the plan would be set up, we will work with you to configure it to your requirements and support you on an ongoing basis for as long as you require the product.


Step 1
Target Control
Control the default target number where you want to receive calls.

Step 2
Your working Week
Manage your week in order that you can invoke different behaviour for how your incoming calls are handled, dependent on time and day.

Step 3
Welcome message
Select if you want to use a welcome message by using any of the pre-recorded options available or by uploading a new audio file that we can professionally record for you.

Step 4
Queue Preferences
Manage maximum queue size and waiting time.

Step 5
Caller comfort
Enable on hold music, position prompts and configure apology messages.

Step 6
Divert
Divert the call by re-routing to a maximum of 3 other destinations.

Step 7
Voicemail
Control how any calls that cannot be answered are handled including receiving voicemails as emails.

Step 8
Out of Hours
Manage how calls are handled when you are closed, including using professional pre-recorded messages and voicemail.

Step 9
Disaster Recovery
Create your chosen Disaster Recovery preferences in order that in can be invoked with 'one click'.


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